Analysis of Employee Loyalty, Work Discipline and Employee Skills on Performance Improvement through SOP
Abstract
This research aims to examine the correlation between employee loyalty, workplace politeness, and employee competence and performance improvement in the district, with Standard Operating Procedures (SOP) as the intervention variable. Quantitative methodology is employed to gather data from district personnel through surveys and statistical analysis. The theoretical constructs of employee loyalty, workplace politeness, employee competence, and SOP as a management tool are applied in this research. The anticipated outcomes of this study are to provide a deeper understanding of the factors influencing employee performance in the district and to offer recommendations for enhancing human resource management in local government agencies. The theoretical and practical implications of these findings are discussed within the framework of strengthening management efficiency at the local level. This study establishes a foundation for formulating more effective management strategies to enhance employee performance in the district and may serve as a reference for future research in the human resource management domain within the government sector. Employee loyalty influences SOP. Work discipline influences SOP. Employee skills influence SOP. Employee loyalty influences performance improvement. Work discipline influences performance improvement. Employee skills influence performance improvement. SOPs have an effect on improving performance. Employee loyalty influences performance improvement through SOPs. Work discipline influences performance improvement through SOPs. Employee skills influence performance improvement through SOPs.
References
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Aulia, D., & Resawati, R. (2023). Influence of Work Discipline and Non-Physical Work Environment On Employee Performance. Majalah Bisnis & IPTEK, 16(1), 107–118. https://doi.org/10.55208/bistek.v16i1.384
Bashatah, J., & Sherry, L. (2023). Method for Formal Analysis of the Type and Content of Airline Standard Operating Procedures. 2023 Integrated Communication, Navigation and Surveillance Conference (ICNS), 1–8. https://doi.org/10.1109/ICNS58246.2023.10124313
Chiang, C. F., & Hsieh, T. S. (2012). The impacts of perceived organizational support and psychological empowerment on job performance: The mediating effects of organizational citizenship behavior. International Journal of Hospitality Management, 31, 180–190. https://doi.org/10.1016/j.ijhm.2011.04.011
Chong, D. (2022). The Influence of Organizational Justice and Organizational Culture on Employee Loyalty. Dinasti International Journal of Management Science, 4(1), 175–185. https://doi.org/10.31933/dijms.v4i1.1469
Chuang, S. (2024). Indispensable skills for human employees in the age of robots and AI. European Journal of Training and Development, 48(1/2), 179–195. https://doi.org/10.1108/EJTD-06-2022-0062
Cuong, D. T. (2023). The Best Model for Determinants Impacting Employee Loyalty (pp. 114–124). https://doi.org/10.1007/978-3-031-35314-7_11
Dameri, M., Cirmena, G., Ravera, F., Ferrando, L., Cuccarolo, P., Stabile, M., Fanelli, G. N., Nuzzo, P. V., Calabrese, M., Tagliafico, A., Ballestrero, A., & Zoppoli, G. (2023). Standard Operating Procedures (SOPs) for non-invasive multiple biomarkers detection in an academic setting: A critical review of the literature for the RENOVATE study protocol. Critical Reviews in Oncology/Hematology, 185, 1–10.
Deviani, E., Isyanto, P., & Yani, D. (2023). Implementation of Work Discipline on the Performance of KJ Pharmacy Employees. Journal Integration of Social Studies and Business Development, 1(1), 23–27. https://doi.org/10.58229/jissbd.v1i1.28
Fauziah, Q., & Putra, T. (2023). Standar Operasional Prosedur Pelayanan Wisatawan Di Pandan View Mandeh, Sumatera Barat. Arzusin Jurnal Manajemen Dan Pendidikan Dasar, 3(4), 538–551.
Flynn, B. B., Schroeder, R. G., & Sakakibara, S. (1995). The Impact of Quality Management Practices on Performance and Competitive Advantage. Decision Sciences, 26(5), 659–691. https://doi.org/10.1111/j.1540-5915.1995.tb01445.x
Judge, T. A., & Cable, D. M. (1997). Applicant personality, organizational culture, and organization attraction. Personnel Psychology, 50(2), 359–394.
Maisyuroh, M., & Ubaidillah, H. (2023). Motivation, Environment, and Discipline: Impact on Employee Performance. Academia Open, 8(1). https://doi.org/10.21070/acopen.8.2023.3825
Malanuwa, A., Ibrahim, M., Yakup, Y., & Karundeng, D. R. (2023). Pengaruh Tunjangan Kinerja, Pelatihan, Kedisiplinan Dan Dukungan Organisasi Terhadap Loyalitas Kerja Pegawai. Journal Economy and Currency Study (JECS), 5(1), 105–117. https://doi.org/10.51178/jecs.v5i1.1369
Manana, T., & Mawela, T. (2022). Digital Skills of Public Sector Employees for Digital Transformation. 2022 International Conference on Innovation and Intelligence for Informatics, Computing, and Technologies (3ICT), 144–150. https://doi.org/10.1109/3ICT56508.2022.9990765
Masud, A. A., Tenriyola, A. P., & Asike, A. (2022). Peranan Kompetensi SDM Terhadap Peningkatan Kinerja Karyawan. Amsir Management Journal, 3(1), 42–48. https://doi.org/10.56341/amj.v3i1.115
Meschke, S. (2021). The Concept of Employee Loyalty. In Employee Loyalty (pp. 27–72). Springer International Publishing. https://doi.org/10.1007/978-3-030-68425-9_3
Munawar, M. M., Hurriyati, R., Disman, D., & Gaffar, V. (2023). Improving business performance through entrepreneurial orientation, product innovation, and co-creation value. International Journal of Innovative Research and Scientific Studies, 6(3), 618–625. https://doi.org/10.53894/ijirss.v6i3.1694
Musa, F. N. H., Tumbel, A., & Wullur, M. (2021). Discipline Analysis Of Work, Motivation And Loyalty Towards Employee Performance (Case Study At Gorontalo State University). Aksara: Jurnal Ilmu Pendidikan Nonformal, 7(2), 449. https://doi.org/10.37905/aksara.7.2.449-462.2021
Noviana, E., & Manafe, L. A. (2022). THE ROLE OF ORGANIZATIONAL CULTURE TO BUILD EMPLOYEE LOYALTY. International Journal of Economics, Business and Accounting Research (IJEBAR), 6(2). https://doi.org/10.29040/ijebar.v6i2.5249
Nuzulita, S. F., & Sumartik, S. (2023). Workload, Compensation, and Discipline on the Performance of Food Producer Employees in Sidoarjo During the Covid-19 Pandemic. Indonesian Journal of Innovation Studies, 23. https://doi.org/10.21070/ijins.v22i.841
Revina, A., Kalabina, E., & Belyak, O. (2023). Employee Engagement and Soft Skills in the Digitalization of the Economy. Preliminary Study Results (pp. 467–479). https://doi.org/10.1007/978-3-031-30351-7_34
Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: a review of the literature. Journal of Applied Psychology, 87(4), 698–704.
Rifa’i, A. A. (2023). Impact of Work Discipline on Employee Performance. Jurnal Ema, 1(1), 1–8. https://ip2i.org/jip/index.php/
Robbins, S. P. (2015). Organizational Behavior. USA: Pearson International Edition, Prentice -Hall.
Robbins, S. P., & Judge, T. A. (2019). Organizational Behavior (13 (ed.)). USA: Pearson International Edition, Prentice -Hall.
Safitri, H., & Khasan Setiaji. (2018). Pengaruh Modal Usaha dan Karakteristik Wirausaha Terhadap Perkembangan Usaha Mikro dan Kecil di Desa Kedungleper Kecamatan Bangsri Kabupaten Jepara. Economics Education Analysis Journal, 7(2), 792–800.
Sawatenarakul, N., & Nanthasudsawaeng, K. (2023). Causal Factors of Enhancing Employee Loyalty towards Organization. Rajabhat Chiang Mai Research Journal, 24(2), 87–97. https://doi.org/10.57260/rcmrj.2023.264685
Shalsabila, L., Isyanto, P., & Yani, D. (2023). Work Discipline Analysis of Employee Performance on PT WKB. Journal Integration of Social Studies and Business Development, 1(1), 28–31. https://doi.org/10.58229/jissbd.v1i1.29
Stambulska, K., & Peredalo, K. (2022). Employee loyalty: essence and measurement indicator. Management and Entrepreneurship in Ukraine: The Stages of Formation and Problems of Development, 2022(2), 104–111. https://doi.org/10.23939/smeu2022.02.104
Sumantri, N. M. D., & Mujiati, N. W. (2023). Pengaruh Kepemimpinan Transformasional, Motivasi, Dan Work - Life Balance Terhadap Loyalitas Karyawan. E-Jurnal Manajemen Universitas Udayana, 12(4), 390. https://doi.org/10.24843/EJMUNUD.2023.v12.i04.p04
Surakhmat, Ansar, & Kurniawaty. (2023). Working Environment and Position to Employee Performance Improvement. Journal of Indonesian Scholars for Social Research, 3(1), 18–24. https://doi.org/10.59065/jissr.v3i1.57
Sutarman, A., Ramdani, S., Anjani, F. K., & Pratama, A. A. (2023). Quality Management and Work Culture on Employee Performance:Mediating Role of Work Loyalty. International Journal of Islamic Business and Management Review, 3(1), 1–11. https://doi.org/10.54099/ijibmr.v3i1.592
Tambunan, E. R., Sari, S., Munthe, Y. U., & Zainarti, Z. (2023). Pengaruh Loyalitas Karyawan dalam Meningkatkan Kepuasan Iterhadap IManajemen IKinerja di Tempat Kerja (Perusahaan). Khidmatussifa: Journal of Islamic Studies, 2(2), 75–82. https://doi.org/10.56146/khidmatussifa.v2i2.73
Taubenberger, C., & Ellger, B. (2023). SOP Versorgung nach außerklinischer Reanimation nicht-traumatischer Ursache. Intensivmedizin Up2date, 19(02), 121–124.
Yulia Nur Fadilah, Dhea Amelia Putri, Dwi Epty Hidayaty, & Santi Pertiwi Hari Sandi. (2023). Work Discipline on the Performance of UMKM Inboxmie Employees. Journal of Finance and Business Digital, 2(2), 97–104. https://doi.org/10.55927/jfbd.v2i2.4473
Zahars, I. (2023). Theoretical Significance Of The Concepts Of “Employee Motivation†And “Employee Loyalty.†Individual. Society. State. Proceedings of the International Student and Teacher Scientific and Practical Conference, 124–128. https://doi.org/10.17770/iss2022.7036
Anita, & Ariyanto, E. (2023). The Effect of Work Discipline, Work Environment and Work Loyalty on Employee Performance of PT. Asuransi Astra Buana during the Work from Home Period. European Journal of Business and Management Research, 8(2), 163–168. https://doi.org/10.24018/ejbmr.2023.8.2.1849
Apriyani, A., Isyanto, P., & Yani, D. (2023). Implementation of Working Discipline In Improving Employee Performance: Case Study on the CV. XYZ. Journal Integration of Social Studies and Business Development, 1(1), 1–5. https://doi.org/10.58229/jissbd.v1i1.24
ARIKAN, Ö. U., & ÇALIŞKAN, A. (2021). REKABET STRATEJİLERİNİN ÖRGÜTSEL PERFORMANSA ETKİSİ, GİRİŞİMCİLİĞİN ARACILIK ROLÜ. Mehmet Akif Ersoy Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 8(1), 339–369. https://doi.org/10.30798/makuiibf.819843
Aulia, D., & Resawati, R. (2023). Influence of Work Discipline and Non-Physical Work Environment On Employee Performance. Majalah Bisnis & IPTEK, 16(1), 107–118. https://doi.org/10.55208/bistek.v16i1.384
Bashatah, J., & Sherry, L. (2023). Method for Formal Analysis of the Type and Content of Airline Standard Operating Procedures. 2023 Integrated Communication, Navigation and Surveillance Conference (ICNS), 1–8. https://doi.org/10.1109/ICNS58246.2023.10124313
Chiang, C. F., & Hsieh, T. S. (2012). The impacts of perceived organizational support and psychological empowerment on job performance: The mediating effects of organizational citizenship behavior. International Journal of Hospitality Management, 31, 180–190. https://doi.org/10.1016/j.ijhm.2011.04.011
Chong, D. (2022). The Influence of Organizational Justice and Organizational Culture on Employee Loyalty. Dinasti International Journal of Management Science, 4(1), 175–185. https://doi.org/10.31933/dijms.v4i1.1469
Chuang, S. (2024). Indispensable skills for human employees in the age of robots and AI. European Journal of Training and Development, 48(1/2), 179–195. https://doi.org/10.1108/EJTD-06-2022-0062
Cuong, D. T. (2023). The Best Model for Determinants Impacting Employee Loyalty (pp. 114–124). https://doi.org/10.1007/978-3-031-35314-7_11
Dameri, M., Cirmena, G., Ravera, F., Ferrando, L., Cuccarolo, P., Stabile, M., Fanelli, G. N., Nuzzo, P. V., Calabrese, M., Tagliafico, A., Ballestrero, A., & Zoppoli, G. (2023). Standard Operating Procedures (SOPs) for non-invasive multiple biomarkers detection in an academic setting: A critical review of the literature for the RENOVATE study protocol. Critical Reviews in Oncology/Hematology, 185, 1–10.
Deviani, E., Isyanto, P., & Yani, D. (2023). Implementation of Work Discipline on the Performance of KJ Pharmacy Employees. Journal Integration of Social Studies and Business Development, 1(1), 23–27. https://doi.org/10.58229/jissbd.v1i1.28
Fauziah, Q., & Putra, T. (2023). Standar Operasional Prosedur Pelayanan Wisatawan Di Pandan View Mandeh, Sumatera Barat. Arzusin Jurnal Manajemen Dan Pendidikan Dasar, 3(4), 538–551.
Flynn, B. B., Schroeder, R. G., & Sakakibara, S. (1995). The Impact of Quality Management Practices on Performance and Competitive Advantage. Decision Sciences, 26(5), 659–691. https://doi.org/10.1111/j.1540-5915.1995.tb01445.x
Judge, T. A., & Cable, D. M. (1997). Applicant personality, organizational culture, and organization attraction. Personnel Psychology, 50(2), 359–394.
Maisyuroh, M., & Ubaidillah, H. (2023). Motivation, Environment, and Discipline: Impact on Employee Performance. Academia Open, 8(1). https://doi.org/10.21070/acopen.8.2023.3825
Malanuwa, A., Ibrahim, M., Yakup, Y., & Karundeng, D. R. (2023). Pengaruh Tunjangan Kinerja, Pelatihan, Kedisiplinan Dan Dukungan Organisasi Terhadap Loyalitas Kerja Pegawai. Journal Economy and Currency Study (JECS), 5(1), 105–117. https://doi.org/10.51178/jecs.v5i1.1369
Manana, T., & Mawela, T. (2022). Digital Skills of Public Sector Employees for Digital Transformation. 2022 International Conference on Innovation and Intelligence for Informatics, Computing, and Technologies (3ICT), 144–150. https://doi.org/10.1109/3ICT56508.2022.9990765
Masud, A. A., Tenriyola, A. P., & Asike, A. (2022). Peranan Kompetensi SDM Terhadap Peningkatan Kinerja Karyawan. Amsir Management Journal, 3(1), 42–48. https://doi.org/10.56341/amj.v3i1.115
Meschke, S. (2021). The Concept of Employee Loyalty. In Employee Loyalty (pp. 27–72). Springer International Publishing. https://doi.org/10.1007/978-3-030-68425-9_3
Munawar, M. M., Hurriyati, R., Disman, D., & Gaffar, V. (2023). Improving business performance through entrepreneurial orientation, product innovation, and co-creation value. International Journal of Innovative Research and Scientific Studies, 6(3), 618–625. https://doi.org/10.53894/ijirss.v6i3.1694
Musa, F. N. H., Tumbel, A., & Wullur, M. (2021). Discipline Analysis Of Work, Motivation And Loyalty Towards Employee Performance (Case Study At Gorontalo State University). Aksara: Jurnal Ilmu Pendidikan Nonformal, 7(2), 449. https://doi.org/10.37905/aksara.7.2.449-462.2021
Noviana, E., & Manafe, L. A. (2022). THE ROLE OF ORGANIZATIONAL CULTURE TO BUILD EMPLOYEE LOYALTY. International Journal of Economics, Business and Accounting Research (IJEBAR), 6(2). https://doi.org/10.29040/ijebar.v6i2.5249
Nuzulita, S. F., & Sumartik, S. (2023). Workload, Compensation, and Discipline on the Performance of Food Producer Employees in Sidoarjo During the Covid-19 Pandemic. Indonesian Journal of Innovation Studies, 23. https://doi.org/10.21070/ijins.v22i.841
Revina, A., Kalabina, E., & Belyak, O. (2023). Employee Engagement and Soft Skills in the Digitalization of the Economy. Preliminary Study Results (pp. 467–479). https://doi.org/10.1007/978-3-031-30351-7_34
Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: a review of the literature. Journal of Applied Psychology, 87(4), 698–704.
Rifa’i, A. A. (2023). Impact of Work Discipline on Employee Performance. Jurnal Ema, 1(1), 1–8. https://ip2i.org/jip/index.php/
Robbins, S. P. (2015). Organizational Behavior. USA: Pearson International Edition, Prentice -Hall.
Robbins, S. P., & Judge, T. A. (2019). Organizational Behavior (13 (ed.)). USA: Pearson International Edition, Prentice -Hall.
Safitri, H., & Khasan Setiaji. (2018). Pengaruh Modal Usaha dan Karakteristik Wirausaha Terhadap Perkembangan Usaha Mikro dan Kecil di Desa Kedungleper Kecamatan Bangsri Kabupaten Jepara. Economics Education Analysis Journal, 7(2), 792–800.
Sawatenarakul, N., & Nanthasudsawaeng, K. (2023). Causal Factors of Enhancing Employee Loyalty towards Organization. Rajabhat Chiang Mai Research Journal, 24(2), 87–97. https://doi.org/10.57260/rcmrj.2023.264685
Shalsabila, L., Isyanto, P., & Yani, D. (2023). Work Discipline Analysis of Employee Performance on PT WKB. Journal Integration of Social Studies and Business Development, 1(1), 28–31. https://doi.org/10.58229/jissbd.v1i1.29
Stambulska, K., & Peredalo, K. (2022). Employee loyalty: essence and measurement indicator. Management and Entrepreneurship in Ukraine: The Stages of Formation and Problems of Development, 2022(2), 104–111. https://doi.org/10.23939/smeu2022.02.104
Sumantri, N. M. D., & Mujiati, N. W. (2023). Pengaruh Kepemimpinan Transformasional, Motivasi, Dan Work - Life Balance Terhadap Loyalitas Karyawan. E-Jurnal Manajemen Universitas Udayana, 12(4), 390. https://doi.org/10.24843/EJMUNUD.2023.v12.i04.p04
Surakhmat, Ansar, & Kurniawaty. (2023). Working Environment and Position to Employee Performance Improvement. Journal of Indonesian Scholars for Social Research, 3(1), 18–24. https://doi.org/10.59065/jissr.v3i1.57
Sutarman, A., Ramdani, S., Anjani, F. K., & Pratama, A. A. (2023). Quality Management and Work Culture on Employee Performance:Mediating Role of Work Loyalty. International Journal of Islamic Business and Management Review, 3(1), 1–11. https://doi.org/10.54099/ijibmr.v3i1.592
Tambunan, E. R., Sari, S., Munthe, Y. U., & Zainarti, Z. (2023). Pengaruh Loyalitas Karyawan dalam Meningkatkan Kepuasan Iterhadap IManajemen IKinerja di Tempat Kerja (Perusahaan). Khidmatussifa: Journal of Islamic Studies, 2(2), 75–82. https://doi.org/10.56146/khidmatussifa.v2i2.73
Taubenberger, C., & Ellger, B. (2023). SOP Versorgung nach außerklinischer Reanimation nicht-traumatischer Ursache. Intensivmedizin Up2date, 19(02), 121–124.
Yulia Nur Fadilah, Dhea Amelia Putri, Dwi Epty Hidayaty, & Santi Pertiwi Hari Sandi. (2023). Work Discipline on the Performance of UMKM Inboxmie Employees. Journal of Finance and Business Digital, 2(2), 97–104. https://doi.org/10.55927/jfbd.v2i2.4473
Zahars, I. (2023). Theoretical Significance Of The Concepts Of “Employee Motivation†And “Employee Loyalty.†Individual. Society. State. Proceedings of the International Student and Teacher Scientific and Practical Conference, 124–128. https://doi.org/10.17770/iss2022.7036
Published
2024-05-31
How to Cite
ARIFIN, Mochamad Djainul Djainul; SUPARDI, Supardi.
Analysis of Employee Loyalty, Work Discipline and Employee Skills on Performance Improvement through SOP.
JMK (Jurnal Manajemen dan Kewirausahaan), [S.l.], v. 9, n. 2, p. 158-172, may 2024.
ISSN 2656-0771.
Available at: <https://ejournal.uniska-kediri.ac.id/index.php/ManajemenKewirausahaan/article/view/5188>. Date accessed: 21 dec. 2024.
doi: https://doi.org/10.32503/jmk.v9i2.5188.
Issue
Section
Artikel Ilmiah
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