The Role of Training and Satisfaction to Increase Employee Retention in the Manufacturing Industry in Batam
Abstract
Human Resources are a very important asset in a company. Without qualified Human Resources/HR, the company cannot run its business system. This research uses quantitative methods with research samples of manufacturing employees in Batamindo Batam Industrial Area. Questionnaires are distributed via Google form with 478 respondents were collected. The variables used in this research were the dependent variable, retention and turnover intention, the independent training, and the mediation was employee satisfaction. The results of the research stated that the effect of training on retention and turnover intention in manufacturing companies in Batamindo Industrial Area, Batam City with variables that mediate employee satisfaction. From the test results, the relationship between employee satisfaction and retention has a positive and significant influence. The relationship between employee satisfaction and turnover intention has a positive and significant influence. The relationship between training and employee satisfaction has a positive and significant impact. The relationship between training and retention has a positive and significant impact. The relationship between training and turnover intention has a positive and significant impact.
References
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Jason R. Isom. (2023). The Mediating Effect of Continuance Commitment on the Job Training SatisfactionTurnover Intention Relationship. 31–41.
Jennifer, & Asri, D. H. (2022). Analisa Peran Employee Engagement Dalam Memediasi Work Environment, Leadership, Work Motivation, Job Satisfaction, Dan Training and Development Terhadap Employee Performance Bank Umum. Jurnal Manajemen Dan Bisnis Performa, 19(2), 58–72. https://doi.org/10.29313/performa.v19i2.10221
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Millena, R., & Mon, M. D. (2022). Analisis Pengaruh Kompensasi Pelatihan Dan Pengembangan Terhadap Retensi Karyawan Dengan Kepuasan Kerja Sebagai Mediasi Pada Karyawan Manufaktur Tunas Bizpark Kota Batam. Jwm (Jurnal Wawasan Manajemen), 10(3), 157–166. https://doi.org/10.20527/jwm.v10i3.220
Mugira, A. (2022). Leadership Perspective Employee Satisfaction Analysis. AKADEMIK: Jurnal Mahasiswa Humanis, 2(3), 127–135. https://doi.org/10.37481/jmh.v2i3.477
Nayak, S., Jena, D., & Patnaik, S. (2021). Mediation framework connecting knowledge contract, psychological contract, employee retention, and employee satisfaction: An empirical study. International Journal of Engineering Business Management, 13, 1–10. https://doi.org/10.1177/18479790211004007
Nurhidayati, M., & Fajar Dini, Y. I. (2023). Pengaruh Work-life Balance dan Work Stress terhadap Turnover Intention dengan Job Satisfaction sebagai Variabel Mediasi pada Karyawan Kontrak BP Batam. Jurnal Madani: Ilmu Pengetahuan, Teknologi, Dan Humaniora, 6(2), 79–87. https://doi.org/10.33753/madani.v6i2.272
Nurmalitasari, S. (2021). Pengaruh pelatihan,pengembangan karir,work life balance terhadap retensi karyawan dengan kepuasan kerja sebagai variabel permediasi(Studi pada karyawan tetap PT BPR Artha Makmur Kota Semarang). Diponegoro Journal of Management, 10(3), 1–15. http://ejournal-s1.undip.ac.id/index.php/dbr
Pahleviannur, M. R., Grave, A. De, Sinthania, D., Hafrida, L., Bano, V. O., & Saputra, D. N. (2022). Metodologi Penelitian Kualitatif. In Pradina Pustaka.
Pratiwi, W. N., Komariah, K., & Jhoansyah, D. (2020). Turnover Intention Berdasarkan Retensi Karyawan dan Insentif. BUDGETING : Journal of Business, Management and Accounting, 2(1), 313–324. https://doi.org/10.31539/budgeting.v2i1.1760
Putri, E. Y., Putri, A., Rahma, A. R., & Maolani, F. M. (2022). Penerapan Praktek Manajemen Sumber Daya Manusia Dan Hubungannya Dengan Kinerja Karyawan. Jurnal Ekobis : Ekonomi Bisnis & Manajemen, 12(2), 343–356. https://doi.org/10.37932/j.e.v12i2.618
Rafliani, F. (2023). Pengaruh Talent Management terhadap Turnover Intention melalui Kepuasan Kerja Karyawan pada Hotel Grand Zuri Pekanbaru. Journal on Education, 05(04), 15261–15278.
Retnowati, E., Lestari, U. P., Jahroni, Darmawan, D., & Putra, A. R. (2021). Retensi Karyawan yang Ditinjau Dari Kepercayaan dan Motivasi Kerja. Manajemen, Bisnis Dan Kewirausahaan, 1(1), 65–76.
Salzmann, P., Berweger, S., & Bührer, Z. (2023). Testing an Extended Social Cognitive Model of Occupational Turnover Intentions. 50(2), 386–404. https://doi.org/10.1177/08948453221101404
Simamora, & Henry. (2004). Manajemen Sumber Daya Manusia. STIE.
Skelton, A. R., Nattress, D., & Dwyer, R. J. (2020). Predicting manufacturing employee turnover intentions. Journal of Economics, Finance and Administrative Science, 25(49), 101–117. https://doi.org/10.1108/JEFAS-07-2018-0069
Statistik, B. P. (2023). Keadaan Ketenagakerjaan Indonesia Agustus 2023. Badan Pusat Statistik, 11(84), 1–28. https://www.bps.go.id/pressrelease/2023/11/06/2002/tingkat-pengangguran-terbuka--tpt--sebesar-5-32-persen-dan-rata-rata-upah-buruh-sebesar-3-18-juta-rupiah-per-bulan.html
Suryani, N. K., Santanu, G., & Karwinic, N. K. (2023). Enhancing employee retention in the education sector: The role of training and satisfaction. Jurnal Siasat Bisnis, 27(2), 208–218. https://doi.org/10.20885/jsb.vol27.iss2.art6
Suryani, N. K., & Sugianingrat, I. A. P. W. (2021). Student E-Learning Satisfaction During The Covid-19 Pandemic in Bali, Indonesia. Jurnal Economia, 17(1), 141–151. https://doi.org/10.21831/economia.v17i1.33196
Ye, G. (2022). The Impacts of Training on Turnover Intention of Chinese Millennials. Proceedings of the 2021 3rd International Conference on Economic Management and Cultural Industry (ICEMCI 2021), 203(Icemci), 1080–1087. https://doi.org/10.2991/assehr.k.211209.176
Yuswardi, & Chrisjunianti. (2022). Pengaruh Pelatihan dan Praktik Manajemen Talenta Terhadap Kinerja Karyawan pada Perusahaan Manufaktur Elektronik di Batam dengan Keterlibatan Karyawan sebagai Mediasi Abstrak. SEIKO : Journal of Management & Business, 4(3), 289–299. https://doi.org/10.37531/sejaman.v4i3.2573
Aykan, E. (2014). Effects of Perceived Psychological Contract Breach on Turnover Intention: Intermediary Role of Loneliness Perception of Employees. Procedia - Social and Behavioral Sciences, 150, 413–419. https://doi.org/10.1016/j.sbspro.2014.09.040
Boateng, R., Boateng, A. A., Aboagye, G., Kumah, E., Adoma, P. O., & Botchwey, C. O.-A. (2023). Training Motivation and Post Training Turnover Intention: Reifying the Narrative in a Community Health Nursing Training Institution in Ghana. Journal of Economics & Management Research, 2023(May), 1–5. https://doi.org/10.47363/jesmr/2023(4)178
BP Batam. (2023). Batam Investment Guidelines. https://bpbatam.go.id/publikasi/e-book/
BPS Batam. (2021). Keadaan Ketenagakerjaan Kota Batam 2021. Badan Pusat Statistik, 86, 2.
Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern methods for business research. Modern Methods for Business Research, April, 295-336. http://books.google.com.sg/books?hl=en&lr=&id=EDZ5AgAAQBAJ&oi=fnd&pg=PA295&dq=chin+1998+PLS&ots=47qB7ro0np&sig=rihQBibvT6S-Lsj1H9txe9dX6Zk#v=onepage&q&f=false
Directory of Indonesia Manufacturing Industry. (2022). BPS-Statistics Indonesia. https://www.bps.go.id/publication/2022/09/30/cbc730b4a2e4ebc36749998c/direktori-industri-manufaktur-indonesia--2022.html
Elsafty, A., & Oraby, M. (2022). The Impact of Training on Employee Retention: An Empirical Research on the Private Sector in Egypt. International Journal of Business and Management, 17(5), 58. https://doi.org/10.5539/ijbm.v17n5p58
Fornell, C., & Larcker, D. F. (1981). Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics. Journal of Marketing Research, 18(3), 382. https://doi.org/10.2307/3150980
Hair, J. . F., Hult, T. . M. G., Ringle, C. M., Sarstedt;, Danks, N. P., & Ray, S. (2021). An introduction to structural equation modeling.Partial least squares structural equation modeling with R. In Practical Assessment, Research and Evaluation (Vol. 21, Issue 1). https://doi.org/https://doi.org/10.1007/978-3-030-80519-7
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
Hutabarat, F. N., & Yuniawan, A. (2022). Pengaruh Efikasi Diri, Ketidakamanan Kerja Terhadap Turnover Intention Melalui Komitmen Organisasional Sebagai Variabel Intervening (Studi Pada Tavern Group). Diponegoro Journal of Management, 11(1), 1–12. http://ejournal-s1.undip.ac.id/index.php/dbr
Industrial Estates in Batam. (2023). https://bpbatam.go.id/wp-content/uploads/2023/07/Industrial-Estates-in-Batam-2023.pdf
Ingsih, K., Riskawati, N., Prayitno, A., & Ali, S. (2021). The Role of Mediation on Work Satisfaction To Work Environment, Training, and Competency on Employee Performance. Jurnal Aplikasi Manajemen, 19(3), 469–482. https://doi.org/10.21776/ub.jam.2021.019.03.02
Jason R. Isom. (2023). The Mediating Effect of Continuance Commitment on the Job Training SatisfactionTurnover Intention Relationship. 31–41.
Jennifer, & Asri, D. H. (2022). Analisa Peran Employee Engagement Dalam Memediasi Work Environment, Leadership, Work Motivation, Job Satisfaction, Dan Training and Development Terhadap Employee Performance Bank Umum. Jurnal Manajemen Dan Bisnis Performa, 19(2), 58–72. https://doi.org/10.29313/performa.v19i2.10221
Kurdi, B. Al, Alshurideh, M., & Alnaser, A. (2020). The impact of employee satisfaction on customer satisfaction: Theoretical and empirical underpinning. Management Science Letters, 10(15), 3561–3570. https://doi.org/10.5267/j.msl.2020.6.038
Millena, R., & Mon, M. D. (2022). Analisis Pengaruh Kompensasi Pelatihan Dan Pengembangan Terhadap Retensi Karyawan Dengan Kepuasan Kerja Sebagai Mediasi Pada Karyawan Manufaktur Tunas Bizpark Kota Batam. Jwm (Jurnal Wawasan Manajemen), 10(3), 157–166. https://doi.org/10.20527/jwm.v10i3.220
Mugira, A. (2022). Leadership Perspective Employee Satisfaction Analysis. AKADEMIK: Jurnal Mahasiswa Humanis, 2(3), 127–135. https://doi.org/10.37481/jmh.v2i3.477
Nayak, S., Jena, D., & Patnaik, S. (2021). Mediation framework connecting knowledge contract, psychological contract, employee retention, and employee satisfaction: An empirical study. International Journal of Engineering Business Management, 13, 1–10. https://doi.org/10.1177/18479790211004007
Nurhidayati, M., & Fajar Dini, Y. I. (2023). Pengaruh Work-life Balance dan Work Stress terhadap Turnover Intention dengan Job Satisfaction sebagai Variabel Mediasi pada Karyawan Kontrak BP Batam. Jurnal Madani: Ilmu Pengetahuan, Teknologi, Dan Humaniora, 6(2), 79–87. https://doi.org/10.33753/madani.v6i2.272
Nurmalitasari, S. (2021). Pengaruh pelatihan,pengembangan karir,work life balance terhadap retensi karyawan dengan kepuasan kerja sebagai variabel permediasi(Studi pada karyawan tetap PT BPR Artha Makmur Kota Semarang). Diponegoro Journal of Management, 10(3), 1–15. http://ejournal-s1.undip.ac.id/index.php/dbr
Pahleviannur, M. R., Grave, A. De, Sinthania, D., Hafrida, L., Bano, V. O., & Saputra, D. N. (2022). Metodologi Penelitian Kualitatif. In Pradina Pustaka.
Pratiwi, W. N., Komariah, K., & Jhoansyah, D. (2020). Turnover Intention Berdasarkan Retensi Karyawan dan Insentif. BUDGETING : Journal of Business, Management and Accounting, 2(1), 313–324. https://doi.org/10.31539/budgeting.v2i1.1760
Putri, E. Y., Putri, A., Rahma, A. R., & Maolani, F. M. (2022). Penerapan Praktek Manajemen Sumber Daya Manusia Dan Hubungannya Dengan Kinerja Karyawan. Jurnal Ekobis : Ekonomi Bisnis & Manajemen, 12(2), 343–356. https://doi.org/10.37932/j.e.v12i2.618
Rafliani, F. (2023). Pengaruh Talent Management terhadap Turnover Intention melalui Kepuasan Kerja Karyawan pada Hotel Grand Zuri Pekanbaru. Journal on Education, 05(04), 15261–15278.
Retnowati, E., Lestari, U. P., Jahroni, Darmawan, D., & Putra, A. R. (2021). Retensi Karyawan yang Ditinjau Dari Kepercayaan dan Motivasi Kerja. Manajemen, Bisnis Dan Kewirausahaan, 1(1), 65–76.
Salzmann, P., Berweger, S., & Bührer, Z. (2023). Testing an Extended Social Cognitive Model of Occupational Turnover Intentions. 50(2), 386–404. https://doi.org/10.1177/08948453221101404
Simamora, & Henry. (2004). Manajemen Sumber Daya Manusia. STIE.
Skelton, A. R., Nattress, D., & Dwyer, R. J. (2020). Predicting manufacturing employee turnover intentions. Journal of Economics, Finance and Administrative Science, 25(49), 101–117. https://doi.org/10.1108/JEFAS-07-2018-0069
Statistik, B. P. (2023). Keadaan Ketenagakerjaan Indonesia Agustus 2023. Badan Pusat Statistik, 11(84), 1–28. https://www.bps.go.id/pressrelease/2023/11/06/2002/tingkat-pengangguran-terbuka--tpt--sebesar-5-32-persen-dan-rata-rata-upah-buruh-sebesar-3-18-juta-rupiah-per-bulan.html
Suryani, N. K., Santanu, G., & Karwinic, N. K. (2023). Enhancing employee retention in the education sector: The role of training and satisfaction. Jurnal Siasat Bisnis, 27(2), 208–218. https://doi.org/10.20885/jsb.vol27.iss2.art6
Suryani, N. K., & Sugianingrat, I. A. P. W. (2021). Student E-Learning Satisfaction During The Covid-19 Pandemic in Bali, Indonesia. Jurnal Economia, 17(1), 141–151. https://doi.org/10.21831/economia.v17i1.33196
Ye, G. (2022). The Impacts of Training on Turnover Intention of Chinese Millennials. Proceedings of the 2021 3rd International Conference on Economic Management and Cultural Industry (ICEMCI 2021), 203(Icemci), 1080–1087. https://doi.org/10.2991/assehr.k.211209.176
Yuswardi, & Chrisjunianti. (2022). Pengaruh Pelatihan dan Praktik Manajemen Talenta Terhadap Kinerja Karyawan pada Perusahaan Manufaktur Elektronik di Batam dengan Keterlibatan Karyawan sebagai Mediasi Abstrak. SEIKO : Journal of Management & Business, 4(3), 289–299. https://doi.org/10.37531/sejaman.v4i3.2573
Published
2024-05-13
How to Cite
KUSUMO, Pradino; MON, Muhammad Donal.
The Role of Training and Satisfaction to Increase Employee Retention in the Manufacturing Industry in Batam.
JMK (Jurnal Manajemen dan Kewirausahaan), [S.l.], v. 9, n. 1, p. 38-50, may 2024.
ISSN 2656-0771.
Available at: <https://ejournal.uniska-kediri.ac.id/index.php/ManajemenKewirausahaan/article/view/5209>. Date accessed: 21 dec. 2024.
doi: https://doi.org/10.32503/jmk.v9i1.5209.
Section
Artikel Ilmiah
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