Analisis Sistem Informasi Manajemen Serta Pengaruhnya Terhadap Kepuasan Pegawai (Studi Penerapan Tanda Tangan Elektronik Cuti Pegawai ASN Pada Pemerintah Kabupaten Kediri

Abstract

This study aims to analyze the influence of management information systems on the job satisfaction of civil servants (ASN) at the Kediri Regency Government, particularly in the context of implementing the e-Besti electronic signature system for leave administration. The research addresses the effects of system quality, information quality, system service quality, perceived usefulness, and perceived ease of use on employee satisfaction, both simultaneously and partially. This quantitative study used a population of 65 ASN employees and a saturated sample of 65 respondents. Data were collected through observation, interviews, questionnaires, literature review, and documentation, and were analyzed using multiple linear regression. The results indicate that partially, system quality, system service quality, and perceived usefulness have a significant positive effect on employee satisfaction, while information quality and perceived ease of use do not show a significant impact. Simultaneously, all five independent variables significantly influence employee satisfaction, with Fcount = 96.444, significance = 0.000, and R² = 0.891, indicating that 89.1% of the variation in employee satisfaction can be explained by these variables. These findings highlight that the synergy between system quality, service quality, and perceived usefulness is key to enhancing employee satisfaction, whereas ease of use and information reliability need to be supported by other service factors to produce a significant effect. This study provides practical implications for managing ASN leave administration, emphasizing improvements in system quality, service responsiveness, and optimal utilization of the system to enhance employee satisfaction.