Analisis Pemanfaatan Literatur Anak Dan Kualitas Layanan Pustakawan Terhadap Kepuasan Pemustaka Pada Layanan Koleksi Anak UPT Perpustakaan Proklamator Bung Karno

Abstract

The purpose of this study was to determine and analyze the effect of children's literature utilization and the quality of librarian services on library satisfaction at the UPT Perpustakaan Proklamator Bung Karno Children's Collection Service. This research uses descriptive quantitative methods. With a population and sample of all users who utilize the Children's Collection Service of the UPT Perpustakaan Proklamator Bung Karno in Blitar City with an average monthly visitor of 3.674 people. The sample in this study using the slovin formula obtained the total number of respondents in this study was 97 people. Data collection methods using questionnaires, field observations and literature methods. While for data analysis using linear regression analysis

            The results of this study indicate that the utilization of children's literature and the quality of librarian services affect library satisfaction in the UPT Perpustakaan Proklamator Bung Karno Children's Collection Service. This is supported by the results of the R square value or the coefficient of determination (KD) showing 59.7% so that it is interpreted that variable X₁ (utilization of children's literature), X₂ (service quality) has a contribution of 59.7% to variable Y (library satisfaction) and the other 40.3% is influenced by other factors besides variable X. In addition, the results of the t test (partial) and the results of the f test (simultaneous) show that the utilization of children's literature and the quality of librarian services affect library satisfaction in the UPT Perpustakaan Proklamator Bung Karno Children's Collection Service