Analisis Kompetensi Pegawai Dan Pemanfaatan Sistem Informasi Aparatur Sipil Negara Terhadap Kualitas Pelayanan Kepegawaian

Abstract

This research investigates the contribution of employee competence and the utilization of the State Civil Apparatus Information System (SIASN) to the quality of personnel administration services at the Office of the Ministry of Religious Affairs of Tulungagung Regency. A quantitative survey approach was employed involving 63 respondents drawn from a population of 1,263 employees. Data were obtained through questionnaires, observation, and documentation and subsequently analyzed using multiple linear regression with SPSS version 21. The descriptive findings indicate that employee competence achieved an average score of 3.85, SIASN utilization reached 3.87, while personnel administration service quality recorded 3.85. These results place all three variables within the good category. Hypothesis testing demonstrates that employee competence and SIASN utilization have a positive influence on service quality, both individually and simultaneously. The coefficient of determination of 0.734 indicates that the two independent variables collectively account for 73.4% of the variation in personnel administration service quality, while the remaining 26.6% is attributable to factors beyond the research model. The findings suggest that improving administrative service quality requires simultaneous development of employee capabilities and effective utilization of digital information systems.