Dampak Adanya Penguatan Disiplin Kerja Terhadap Kualitas Pelayanan di Bagian Organisasi Sekretariat Daerah Kabupaten Tulungagung

Meina Hapsari Muchlisina; Deby Santyo Rusandy

doi:10.32503/otonomi.v26i1.8791

Meina Hapsari Muchlisina Sekretariat Daerah Kabupaten Tulungagung
Deby Santyo Rusandy Magister Manajemen, Universitas Islam Kadiri

DOI: https://doi.org/10.32503/otonomi.v26i1.8791

Abstract

Public service quality is an important indicator of good governance in the public sector. Despite Tulungagung Regency achieved a “very good” rating in the Bureaucratic Reform Index and the Public Service Index, the Community Satisfaction Survey reveals lack in work discipline. This study examines the effects of work discipline on public service quality at Organizational Division of Regional Secretariat Tulungagung Regency. This study used a quantitative approach. Data were collected through a questionnaire with a Likert scale (1 to 5) administered to 103 respondents, then analyzed using multiple linear regression techniques with the help SPSS computer program.

The findings indicate that work discipline positively influence public service quality. These results underscore the strategic role of human resource capacity and behavioral compliance in enhancing the reliability, timeliness, and professionalism of services in local government institutions. This study provides empirical evidence to the public sector management literature that sustained investment in discipline governance is crucial for improving public service quality performance.

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