THE Pengaruh Perceived Manager Support, Employee Relation Climate, Dan Perceived Organizational Support Terhadap Kepuasan Kerja
Abstract
This study focuses on investigating whether perceived manager support, Employee relation climate, and perceived organizational support have a positive and significant impact on job satisfaction levels. The research sample was taken from the Dewapatih Tourism Organization at Goa Cemara, Bantul. A census method was employed for data collection. Data were obtained through a questionnaire distributed to 70 respondents via the information desk of the Dewapatih Tourism Organization, ensuring data collection quality. A total of 70 questionnaires were processed for data analysis. The data were analyzed using regression methods. The findings highlight that perceived manager support and Employee relation climate do not significantly impact job satisfaction. However, the study indicates that perceived organizational support has a positive and significant effect on job satisfaction. These findings emphasize the importance of implementing perceived organizational support to enhance employee job satisfaction effectively.
References
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Gok, S., Karatuna, I., & Karaca, P. O. (2015). The Role of Perceived supervisor support and Organizational Identification in Job Satisfaction. Procedia - Social and Behavioral Sciences, 177(August 2021), 38–42. https://doi.org/10.1016/j.sbspro.2015.02.328
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Ni, C., & Wang, Y. (2015). The Impact of Perceived organizational support and Core Self-Evaluation on Employee’s Psychological Well-Being. Journal of Human Resource and Sustainability Studies, 03(02), 73–81. https://doi.org/10.4236/jhrss.2015.32011
Qureshi, M. A., & Hamid, D. K. bin A. (2017). Impact of supervisor support on job satisfaction: A moderating role of fairness perception. International Journal of Academic Research in Business and Social Sciences, 7(3), 235–242. https://doi.org/10.6007/IJARBSS/v7-i3/2729
Qureshi, M. A., Syed, K. B. S., Brohi, N. A., Soomro, A. B., & Mushtaque, T. (2019). Impact of Job Clarity on Nurses’ Job Satisfaction: A Moderating Role of Fairness Perception. International Business Research, 12(4), 187–195. https://doi.org/10.5539/ibr.v12n4p187
Rahimic, Z. (2013). Influence of Organizational Climate on Job Satisfaction in Bosnia and Herzegovina Companies. International Business Research, 6(3), 129–139. https://doi.org/10.5539/ibr.v6n3p129
Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87(4), 698–714. https://doi.org/10.1037/0021-9010.87.4.698
Steinke, C., Dastmalchian, A., & Baniasadi, Y. (2015). Exploring aspects of workplace climates in Canada: Implications for the human resources of health-care. Asia Pacific Journal of Human Resources, 53(4), 415–431. https://doi.org/10.1111/1744-7941.12082
Stinglhamber, F., Caesens, G., Clark, L., & Eisenberger, R. (2016). Perceived organizational support. Handbook of Employee Commitment, 71(3), 333–345. https://doi.org/10.4337/9781803921761.00095
Sugiarto, I. (2018). Organizational climate, organizational commitment, job satisfaction, and employee performance. Diponegoro International Journal of Business, 1(2), 112–120. https://doi.org/10.14710/dijb.1.2.2018.112-120
Sunarsih, N. (2017). Influence of Organizational Climate, Motivation, and Job Satisfaction on Employee Performance. Review of Integrative Business & Economics Research, 6(1), 262–276.
Thevanes, N., & Saranraj, Y. (2018). The Impact of Perceived organizational support on Job Satisfaction of Academic Staff. Asian Journal of Economics, Business and Accounting, 6(2), 1–8. https://doi.org/10.9734/ajeba/2018/39809
Tsai, C. L. (2014). The organizational climate and employees’ job satisfaction in the terminal operation context of kaohsiung port. Asian Journal of Shipping and Logistics, 30(3), 373–392. https://doi.org/10.1016/j.ajsl.2014.12.007
Albalawi, A. S., Naugton, S., Elayan, M. B., & Sleimi, M. T. (2019). Perceived organizational support, Alternative Job Opportunity, Organizational Commitment, Job Satisfaction and Turnover Intention: A Moderated-mediated Model. Organizacija, 52(4), 310–324. https://doi.org/10.2478/orga-2019-0019
Ali, M., Lei, D. S., & Anjum, A. (2015). Relationship of Strategic Human Resource Management Practices with Organization Performance and Employee relation climate. Journal of Basic and Applied …, 5(2), 39–50.
Alkhateri, A. S., & Nusari, M. (2018). The Impact of Perceived supervisor support on Employees Turnover Intention: The Mediating Role of Job Satisfaction and Affective Organizational Commitment. Medwell Journals, 12(7), 477–492. https://doi.org/10.3923/ibm.2018.477.492
Amanda, G. T. (2024). Pengaruh Supervisor Support Terhadap Employee Perfomance Yang Dimediasi Ol... Manajemen Bisnis Dan Kewirausahaan, 8(4), 945–957.
Badar, K., Aboramadan, M., Alhabil, W., Dahleez, K. A., & Farao, C. (2023). Does employee relations climate mediate the effect of Islamic work ethics on organizational performance? Evidence from Qatar. Journal of Islamic Accounting and Business Research, 14(June), 1–17. https://doi.org/10.1108/JIABR-07-2022-0164
Baloyi, S., Waveren, C. C. Van, & Chan, K.-Y. (2014). The Role of Supervisor Support in Predicting Employee Job Satisfaction From Their Perception of the Performance Management System: a Test of. South African Journal of Industrial Engineering, 25(1), 85–95.
Chen, H., Green, Y., & Williams, K. (2023). Does perceived manager support reduce hotel supervisors’ emotional exhaustion? The mediating role of control over time and negative emotions. International Hospitality Review, 37(1), 110–124. https://doi.org/10.1108/ihr-03-2021-0024
Colakoglu, L., Culha, O., & Atay, H. (2010). The effects of perceived organisational support on employees’ affective outcomes: evidence from the hotel industry. Tourism and Hospitality Management, 16(2), 125–150. https://doi.org/10.20867/thm.16.2.1
Crow, M. M., Lee, C. B., & Joo, J. J. (2012). Organizational Justice and Organizational Commitment among South Korean Police Officers: An Investigation of Job Satisfaction as a Mediator. Policing, 35(2), 402–423. https://doi.org/10.1108/13639511211230156
Damayanti, M. R., & Atmaja, D. R. (2022). Pengaruh Work From Home, Work-Life Balance, Stres Kerja, dan Employee Relations Terhadap Kepuasan Kerja Pada Pekerja Yang Sedang Berkuliah. SINOMIKA Journal: Publikasi Ilmiah Bidang Ekonomi Dan Akuntansi, 1(4), 783–808. https://doi.org/10.54443/sinomika.v1i4.424
DeConinck, J. B. (2010). The effect of organizational justice, perceived organizational support, and perceived supervisor support on marketing employees’ level of trust. Journal of Business Research, 63(12), 1349–1355. https://doi.org/10.1016/j.jbusres.2010.01.003
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Percieved Organizational Support. Journal of Applied Psychology, 71(3), 500–507.
Eisenberger, R., Shanock, L. R., & Wen, X. (2020). Perceived organizational support: Why Caring about Employees Counts. Annual Review of Organizational Psychology and Organizational Behavior, 7(1), 101–124. https://doi.org/10.1146/annurev-orgpsych-012119-044917
Elias, S. M., & Mittal, R. (2011). The importance of supervisor support for a change initiative An analysis of job satisfaction. International Journal of Organizational Analysis, 19(4), 305–316. https://doi.org/10.1108/19348831111173432
Gok, S., Karatuna, I., & Karaca, P. O. (2015). The Role of Perceived supervisor support and Organizational Identification in Job Satisfaction. Procedia - Social and Behavioral Sciences, 177(August 2021), 38–42. https://doi.org/10.1016/j.sbspro.2015.02.328
Google. (2024). Pantai Goa Cemara.
Gunay, G. Y. (2017). The Relationship among Perceived organizational support, Job Satisfaction, and Alienation: An Empirical Study on Academicians. International Journal of Business and Social Science, 8(1), 96–106.
Jannah, D. K. N., Kurniawan, I. S., & Kusuma, N. T. (2024). Peran Servant Leadership pada Organizational Citizenship Behavior dengan Mediasi Job Satisfaction. Journal of Business & Banking, 13(2), 213–235. https://doi.org/10.14414/jbb.v13i2.4224
Kusuma, N. T., Wiyono, G., & Lukitaningsih, A. (2020). Faktor-Faktor Yang Mempengaruhi Organizational Citizenship Behavior Pada Karyawan Swasta di Provinsi Yogyakarta. JBE (Jurnal Bingkai Ekonomi), 5(1), 1–18. https://doi.org/10.54066/jbe.v5i1.65
Ni, C., & Wang, Y. (2015). The Impact of Perceived organizational support and Core Self-Evaluation on Employee’s Psychological Well-Being. Journal of Human Resource and Sustainability Studies, 03(02), 73–81. https://doi.org/10.4236/jhrss.2015.32011
Qureshi, M. A., & Hamid, D. K. bin A. (2017). Impact of supervisor support on job satisfaction: A moderating role of fairness perception. International Journal of Academic Research in Business and Social Sciences, 7(3), 235–242. https://doi.org/10.6007/IJARBSS/v7-i3/2729
Qureshi, M. A., Syed, K. B. S., Brohi, N. A., Soomro, A. B., & Mushtaque, T. (2019). Impact of Job Clarity on Nurses’ Job Satisfaction: A Moderating Role of Fairness Perception. International Business Research, 12(4), 187–195. https://doi.org/10.5539/ibr.v12n4p187
Rahimic, Z. (2013). Influence of Organizational Climate on Job Satisfaction in Bosnia and Herzegovina Companies. International Business Research, 6(3), 129–139. https://doi.org/10.5539/ibr.v6n3p129
Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87(4), 698–714. https://doi.org/10.1037/0021-9010.87.4.698
Steinke, C., Dastmalchian, A., & Baniasadi, Y. (2015). Exploring aspects of workplace climates in Canada: Implications for the human resources of health-care. Asia Pacific Journal of Human Resources, 53(4), 415–431. https://doi.org/10.1111/1744-7941.12082
Stinglhamber, F., Caesens, G., Clark, L., & Eisenberger, R. (2016). Perceived organizational support. Handbook of Employee Commitment, 71(3), 333–345. https://doi.org/10.4337/9781803921761.00095
Sugiarto, I. (2018). Organizational climate, organizational commitment, job satisfaction, and employee performance. Diponegoro International Journal of Business, 1(2), 112–120. https://doi.org/10.14710/dijb.1.2.2018.112-120
Sunarsih, N. (2017). Influence of Organizational Climate, Motivation, and Job Satisfaction on Employee Performance. Review of Integrative Business & Economics Research, 6(1), 262–276.
Thevanes, N., & Saranraj, Y. (2018). The Impact of Perceived organizational support on Job Satisfaction of Academic Staff. Asian Journal of Economics, Business and Accounting, 6(2), 1–8. https://doi.org/10.9734/ajeba/2018/39809
Tsai, C. L. (2014). The organizational climate and employees’ job satisfaction in the terminal operation context of kaohsiung port. Asian Journal of Shipping and Logistics, 30(3), 373–392. https://doi.org/10.1016/j.ajsl.2014.12.007
Published
2025-06-04
How to Cite
GUNAWAN, Hikmad Tyar; KURNIAWAN, Ignatius Soni; SYAWFAN LYSANDER, Mohammad Ahyar.
THE Pengaruh Perceived Manager Support, Employee Relation Climate, Dan Perceived Organizational Support Terhadap Kepuasan Kerja.
REVITALISASI : Jurnal Ilmu Manajemen, [S.l.], v. 14, n. 1, p. 47-55, june 2025.
ISSN 2657-1684.
Available at: <https://ejournal.uniska-kediri.ac.id/index.php/Revitalisasi/article/view/6986>. Date accessed: 16 june 2025.
doi: https://doi.org/10.32503/revitalisasi.v14i1.6986.
Section
Articles
This work is licensed under a Creative Commons Attribution 4.0 International License.
This work is licensed under a Creative Commons Attribution 4.0 International License
