PENGARUH KUALITAS PELAYANAN DAN DISIPLIN KERJA KARYAWAN TERHADAP KEPUASAN PASIEN DI RSGM IIK BHAKTI WIYATA KEDIRI

Abstract

The need for hospital care quality more and more increases with economy and degrees community health. In last few years industry hospitals have undergo development enough with the rules and constitution aimed at fuel investment and created the business condition and services hospital better. This research is motivated researcher observations and experiences, especially that of RSGM IIK BHAKTI WIYATA KEDIRI. Patients who are less sensitive in terms of quality of service and low sense of employee discipline in obeying the rules.

The aim of this study is (1) Is the quality of health care insurance in effect on patient satisfaction in RSGM IIK (2) Is the employee disciplinary effect on patient satisfaction in RSGM IIK. The method used is a quantitative with descriptive method of analysis design crossectional , the number of respondents were 100 people. Where the data obtained will be calculated using the formula and test the statistical analisisa. Conclusion The results of this study were (1) Variable quality of service (X1) to simultaneously deliver significant influence on patient satisfaction in RSGM IIK with a probability value of b1 is 0.344. (2) Variable discipline employees (X2) simultaneously providing significant influence on patient satisfaction in RSGM IIK with a probability value of b2 is 0.300. Conclusions based on these results, it is recommended: (1) quality of service influence to satisfaction to the patient. (2) discipline employee influence satisfication patient.