SARI, Lina Puspita.
 Analisis Service Quality Dan Corporate Image Dalam Meningkatkan Customer Satisfaction PT Bank Pembangunan Daerah Jawa Timur,Tbk Cabang Kediri.
<strong>Otonomi</strong>, [S.l.], v. 21, n. 2, p. 274-279, oct. 2021.
ISSN 2657-1684.
Available at: &lt;<a href="https://ejournal.uniska-kediri.ac.id/index.php/otonomi/article/view/2049" target="_new">https://ejournal.uniska-kediri.ac.id/index.php/otonomi/article/view/2049</a>&gt;. Date accessed: 24 feb. 2025.
doi: <a href="https://doi.org/10.32503/otonomi.v21i2.2049">https://doi.org/10.32503/otonomi.v21i2.2049</a>.