Kamisutara, Made, Joko Suyono, & Agus Sukoco.
" Product Quality and Service Quality as Determinants of Customer Loyalty: The Mediating Role of Customer Satisfaction in MSMEs in Tambaksari District, Surabaya." <em>JMK (Jurnal Manajemen dan Kewirausahaan)</em> [Online], 11.3 (2026): 549-569. Web. 10 Sep. 2026